Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Have questions about plumbing? We’ve got answers. Browse our most commonly asked questions to learn how we keep your water flowing and your home protected.
1. Do you offer emergency plumbing services?
Yes, Next Level Plumbing and Drain Cleaning offers prompt plumbing services for urgent situations. We understand that plumbing issues like burst pipes, severe leaks, or backed-up drains need to be addressed quickly to prevent further damage.
2. What areas do you serve?
Next Level Plumbing and Drain Cleaning proudly serves customers throughout Cincinnati, Ohio, and surrounding communities. Our service area includes all of Hamilton County, Butler County, Clermont County, and Warren County.
3. How do I know if I have a plumbing leak?
Common signs include unusually high water bills, damp spots on walls or floors, musty odors, or the sound of running water when no fixtures are in use. If you notice any of these, it’s best to call Next Level Plumbing and Drain Cleaning for leak detection before the damage gets worse.
4. Can you install plumbing fixtures I already purchased?
Absolutely. We offer professional installation for customer-supplied toilets, faucets, sinks, and other fixtures. Our licensed plumbers ensure proper fit, leak-free connections, and code-compliant installations—whether the fixture is new or replacing an old one.
5. What types of water heaters do you service?
We service and install both tank-style and tankless water heaters, including gas and electric models. All brands. Whether your unit needs repair or replacement, our team is equipped to get your hot water running efficiently and safely.
6. How often should I schedule drain cleaning?
We recommend professional drain cleaning at least once a year to prevent clogs, eliminate buildup, and maintain proper flow. If you experience slow drainage, recurring clogs, or gurgling sounds, it may be time for a cleaning sooner.
7. Do you offer plumbing services for businesses?
Yes. We provide commercial plumbing services for offices, retail stores, restaurants, and more. From fixture upgrades and routine maintenance to emergency repairs, we help businesses stay up and running with minimal disruption.
8. What causes low water pressure?
Low water pressure can be caused by clogged pipes, corroded fixtures, partially closed shut-off valves, or even hidden leaks. Our team can inspect your system, diagnose the cause, and restore full pressure quickly and safely.
9. What should I do if my toilet keeps running?
A running toilet usually indicates a faulty flapper, fill valve, or overflow tube. These components wear out over time but can typically be repaired or replaced easily. Ignoring the problem can waste gallons of water every day.
10. Are your plumbing services guaranteed?
Yes. We stand behind our work with a satisfaction guarantee. Our goal is to deliver clean, reliable, and lasting plumbing solutions. If you ever have a concern about a service we performed, we’ll make it right.
11. Can hard water damage my plumbing system?
Yes. Hard water contains high levels of minerals like calcium and magnesium, which can lead to scale buildup inside pipes, water heaters, and fixtures. Over time, this reduces water flow, decreases appliance lifespan, and can even cause clogs. We offer solutions like water softeners to help protect your system.
12. What is hydro jetting and when is it needed?
Hydro jetting is a high-pressure cleaning method used to remove grease, scale, tree roots, and heavy debris from your plumbing lines. It’s ideal for severe or recurring clogs and is often used when traditional snaking isn’t effective. It also helps restore full pipe diameter and improve long-term flow.
13. How can I prevent plumbing problems in my home?
Preventative maintenance is the best way to avoid unexpected plumbing issues. Simple steps like not pouring grease down the drain, using hair catchers in showers, checking for leaks regularly, and scheduling annual inspections can help keep your plumbing system in good shape. It’s also smart to address small problems early—before they turn into costly repairs.